We denounce with righteous indignation and dislike men who we are to beguiled demoralized by the charms of pleasures that moment, so we blinded desires, that they indignations.
Contact Info
96 Queen Park, Los Vegas, USA
+1 800 555 44 00
mail@example.com
Office Hrs: Today 9.00am to 6.00pm
Complaints Handling
At Keystone Brokers, we’re committed to providing a high standard of service. If something hasn’t met your expectations, we want to know so we can address it quickly and fairly.
How to make a complaint
If you have a complaint about our services, we encourage you to contact us first so we can work with you to resolve the issue as soon as possible.
Please provide as much detail as possible about your concern so we can investigate effectively.
What happens next
We take all complaints seriously and aim to resolve them as quickly as possible.
• We will acknowledge your complaint within 1 business day • We aim to resolve your complaint within 5 business days where possible • If more time is required, we will complete our investigation and provide you with a written response within 30 days, including the outcome and reasons for our decision
You can contact us at any time for an update on the progress of your complaint.
Our licence holder
Keystone Brokers operates as a credit representative under an Australian Credit Licence held by Finsure Finance & Insurance Pty Ltd. As part of this arrangement, your complaint may be managed in accordance with Finsure’s internal dispute resolution process.
If required, you may also contact Finsure directly:
Email:complaints@finsure.com.au Phone: 1300 346 787 (Option 3) Mail: Complaints Officer Finsure Finance and Insurance Pty Ltd Level 27, 10 Carrington Street Sydney NSW 2000
If you’re not satisfied
If you’re not satisfied with the outcome of your complaint, or your complaint has not been resolved within 30 days, you can escalate the matter to our external dispute resolution scheme:
Australian Financial Complaints Authority (AFCA)
AFCA provides a free and independent service to resolve complaints.
We are committed to handling complaints in a fair, transparent and efficient manner. Your feedback helps us improve our service and ensure we continue to meet your expectations.
