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Contact Info
96 Queen Park, Los Vegas, USA
+1 800 555 44 00
mail@example.com
Office Hrs: Today 9.00am to 6.00pm
Credit Guide
About this Credit Guide
This Credit Guide provides you with important information about the services we provide, how we are paid, and how we handle complaints.
It is designed to help you decide whether to use our services.
About Keystone Brokers
Keystone Brokers provides mortgage broking and credit assistance services, helping clients find and apply for suitable loan products from a panel of lenders.
Licensing
Keystone Brokers operates as a credit representative.
Credit Representative Number: 387129 Australian Credit Licence Number: 384704
We are authorised under a credit licence held by Finsure Finance & Insurance Pty Ltd.
• Assess your financial situation, requirements and objectives • Research loan options from our panel of lenders • Provide you with a recommendation • Assist with the application and submission process • Support you through to settlement
Lender panel
We have access to a panel of lenders through our aggregator relationship. This means we do not compare every lender in the market.
We will provide recommendations based on the lenders available to us and your individual circumstances.
How we are paid
In most cases, you do not pay us for our services.
We are paid by the lender when your loan settles.
This typically includes:
• An upfront commission based on the loan amount • An ongoing (trail) commission while your loan remains active
Commissions may vary between lenders, but this does not influence our recommendations. We are committed to acting in your best interests.
If any fees are payable by you, we will disclose these clearly before proceeding.
Our duty to you
We are required to act in your best interests and prioritise your needs when providing credit assistance.
This includes recommending loan products that are suitable for your financial situation and objectives.
Documents you may receive
If you proceed with our services, we may provide you with:
• A Credit Proposal Disclosure Document (if required) • A Preliminary Assessment • Loan application documentation
These documents outline the basis of our recommendations and the loan products selected.
Complaints handling
If you have a complaint about our services, please contact us first:
We will acknowledge your complaint within 1 business day and aim to resolve it within 5 business days. If more time is required, we will provide a final response within 30 days.
As we operate under Finsure Finance & Insurance Pty Ltd, your complaint may also be managed in accordance with their internal dispute resolution process.
